Services - Basic IT Support

IIT offers IT Support either OnSite or Remotely.  We work with our clients on an hourly basis or under contract for specific services.  For hourly services we offer either Pre-paid block of hours at a discounted rate or bill for Time and Materials.  Our hourly services will give you assistance as your IT issues arise.  Our Managed Services plans offer you peace of mind for a flat monthly fee.

OnSite Support

We provide onsite support for all types of IT needs, from virus infected files to network down emergencies.  At IIT, we know the impact an IT emergency has on business.  We assign top priority to network down situations to get you back up and running ASAP.

Remote and Phone Support

Our remote and phone support is a very popular choice.  Our remote service allows us to remotely and securely take control of your network (with your authorization) to troubleshoot and resolve problems as if we were onsite.   

With this technology, we can solve may issues without having to travel to your site.  This drastically reduces support response time and saves you the cost of travel time.  But most importantly, a reduction in downtime reduces employee and system downtime.

IT Managed Services and Monitoring

Our managed services and IT support plans allow us to perform proactive maintenance and to proactively monitor to alert you of problems - for your staff to remedy or allow us to proactively manage the issues with our professional staff.